No bots, no automated tickets. Write directly to the people who built NUTRIMI to resolve questions about access and payments, or to report a technical issue. We are here to help.
Single address
Use this address for anything you need: support, verifications, subscriptions or privacy. To help us assist you quickly, please include the email linked to your account and a brief description of the issue.
If the button does not work, you can copy the address and paste it into your preferred email app.
Each card shows what to include.
The right details speed up the reply.
Tell us the phone model, the Android version and what you were doing when it happened. If an error message appears, copy it exactly: paraphrasing wastes time for both of us.
Licence verification is carried out manually, so it is not instant. If several days have passed, write to us stating your profession, licensing board and registration number: we will check and reply.
App subscriptions are purchased and cancelled through the phone's store: refunds and cancellations go through Google Play, not NUTRIMI. For the professional portal, billing is handled by Stripe.
See pricing and limitsData export and account deletion can be done directly from the app, without asking anyone. To exercise other rights under GDPR, write to the same address.
Privacy policyIf a fact, a source or an explanation on this site is wrong, reporting it helps everyone. The corrections policy is public and modifications are dated.
Editorial methodFor editorial enquiries, collaborations with practices and organisations, or for a project evaluation, write stating who you are and what you are looking for. The investor page already contains the current state of the project.
Investor materialsPasswords, payment card details and complete patient medical records. Email is not a secure channel and none of this information is needed to help you. If you attach a screenshot, make sure it does not contain health data or a patient's name: a crop is enough.
Diego Russo, the product owner, replies personally. Blocking issues receive the highest priority.
Via Brunello 56, 00126 Rome (RM), Italy · [email protected]
The same details appear in the terms, privacy policy and patient data agreement.
